How Owners Opt In to Text Messages (SMS)
Note for campaign reviewers. This page is published with no login requirement so that our opt-in flow can be reviewed directly.
Cement Creek is a private, invitation-only system: accounts are created by the property administrator for verified condominium owners, and there is no public sign-up. The opt-in control therefore lives inside each owner's logged-in account-settings screen and has no separate public URL. This page documents the complete opt-in workflow and reproduces that screen exactly. Test login credentials have been supplied with our campaign registration so the live screen can be verified first-hand.
The complete opt-in workflow
- The property administrator creates an account for a verified condominium owner. At creation, the notification preference is set to "Email Only". SMS is off, and no consent is assumed or pre-selected.
- The owner signs in and opens the "My Profile" screen.
- The owner sees the account table reproduced below, including a "Notify Me By" dropdown that reads "Email Only".
- To consent to text messages, the owner must actively change that dropdown to "Email & Text". This affirmative action is the opt-in. It is never pre-selected, pre-checked, or set on the owner's behalf.
- The consent disclosure quoted below is displayed directly beneath this control on the same screen.
- The preference saves immediately. Only after this step is the owner's phone number eligible to receive any text message.
- The owner may switch back to "Email Only" on this same screen at any time, or reply STOP to any message received.
Consent disclosure shown at the point of opt-in
The following text appears directly below the "Notify Me By" control on the logged-in account screen, verbatim:
About text notifications: Every account starts as "Email Only". By selecting "Email & Text" above, you are giving your consent to receive text messages from Cement Creek about your reservation weeks (final reminders, waitlist offers, and reassignments). Message frequency varies. Message and data rates may apply. Reply STOP to any text to opt out, or HELP for help. You can switch back to "Email Only" here at any time. See our Privacy Policy and Terms of Service.
The opt-in control (exact replica of the logged-in screen)
The table below is a static replica using clearly-labeled sample data rather than a real family's information. It matches the live control exactly.
| Role | Name | Email / Username | Phone | Receive Notifications | Notify Me By |
|---|---|---|---|---|---|
| Family Account | Sample Family (new account, default state) | sample.family@example.com | (555) 123-4567 | ||
| Primary | Sample Owner (after actively opting in to text) | sample.owner@example.com | (555) 987-6543 |
The top row shows the default state every new account starts in: "Email Only" — no text messages are sent unless the owner takes the affirmative step of changing this dropdown. The bottom row shows an owner who has actively selected "Email & Text" to opt in.
What messages are sent
Messages are transactional account notifications only. We do not send marketing, promotional, or advertising content of any kind. An owner who has opted in receives texts only for:
- A final reminder to confirm or release an upcoming reserved week before it is automatically released to other owners;
- Notice that a waitlisted week has become available to claim, with a 48-hour claim window;
- A reminder when that claim window is about to expire;
- Notice that an administrator has reassigned a week to the owner and it needs a response.
Message frequency varies and depends entirely on the owner's own reservation schedule. Message and data rates may apply.
How to opt out or get help
Every text message we send includes reply-STOP opt-out instructions. An owner may:
- Reply STOP (or OPTOUT, CANCEL, END, QUIT, UNSUBSCRIBE, REVOKE, STOPALL) to any message to immediately stop all texts;
- Reply HELP (or INFO) for assistance;
- Change "Notify Me By" back to "Email Only" on the account screen shown above at any time.
Opting out of text messages never affects the owner's account — the same notifications continue to be delivered by email.
See the Privacy Policy and Terms of Service for full disclosures.